We are making every effort to do our part in preventing the spread of COVID-19 virus and we urge our clients to do the same. We also plan to continue delivering the best possible service in line with the most up to date advice from the HSE.
There is currently no indication that the COVID-19 virus can be contracted, incubated or spread by pets and we would like to reassure you that we are keeping up to date with any new evidence as it emerges.
Having examined the various risks it is clear that it is important to reduce the numbers of people mixing while waiting for appointments of medications. As such we have instituted the following rules with immediate effect:
• All visits should be by appointment only. Please do not come down without calling first. We will see emergencies as fast as we possibly can, as ever, but please call us first. We will be leaving a gap between appointments so as to reduce the in-out flow.
This may mean we will have somewhat less capacity – please understand if you cannot be seen at the time you prefer. We have extended our opening hours to open later on a Saturday in an effort to provide more time to space out appointments.
• As of March 25th we are no longer seeing pets for their booster vaccinations and we are no longer booking any routine procedures including neutering and minor dentals. Exceptions to this are puppies and outdoor kittens – these should still attend the clinic for their vaccinations and are deemed essential.
We will also accept cat spays in the situation where the cat cannot be kept indoors – to reduce the likelihood of a huge number of kittens this summer. Please contact us to book these in advance.
• We have split our team into two separate teams to minimise the risk of complete closure of the clinic – this may mean the vet you normally see may not be available on certain days.
• Please wait in your car and call the reception to let us know you have arrived. When we are ready to see you a vet/nurse will come out to you. Your pet will be taken from you and taken inside for assessment – the vet will either speak with you outside or by phone to discuss your concerns regarding their health.
• If you have children – please do not bring them. We love having families in with their little pets but until this crisis has passed it’s best children do not attend. If you must bring your children with you – which is of course understandable if they cannot be left at home alone – please keep them in the car. Call reception when you arrive and we will come out to you when we are ready.
• For repeat medications (including flea and worm treatments) and for pet food please call us with at least 24 hours notice so that we can have them ready for you. When you arrive please call us, wait in your car and a member of our staff will drop your medications or food to the car.
• Where at all possible please pay by card over the phone. If ordering food/medications by phone you can pay over the phone in advance of collection to minimise your time at the clinic.
• If you are unable to come in – be it that you are unwell or you wish to self-isolate – we will do everything we can to help. Call us and we will look after you and your pet as best we can – this may mean a video consultation to assess if your pet can be prescribed medication or if they need to come down to the clinic for further assessment and treatment.
• If you are facing financial difficulties due to reduced income during this period and your pet is unwell – please call us, we will do all we can to look after you and your pets during this time.
• Please please please be patient with our brilliant and caring staff if there are delays, we are all doing our best but all of these extra precautions are going to slow up things a little.
To conclude – we will get through this. The steps our government is taking and the advice being given is excellent and is based on the best scientific information available, so please do what we are advised by those who know.
We will look after each other, we will be kind to each other, we will do all that we have to do to protect the vulnerable. If we all stick together and do what we are advised life will get back to normal in the medium term. Never in any of our lifetimes have we faced anything like this but never in the history of humankind have we been better able to rapidly find a cure and develop a vaccine for a pandemic like this.
It will get better, we will mind each other and we will persevere.
All the team at Cottage Vet Clinic